This document contains Acceptable Use Policies (AUPs) for various Administrivia services including Data, Internet, E-Mail, Web Hosting, Remote Support (“Services”) and Managed Network Services. In addition, this document contains Administrivia’s IP Address Policy with respect to those Services. Use of any of these Administrivia Services shall at all times be subject to the terms and conditions of these AUPs. The AUPs may be amended from time to time during the term of this Agreement at http://www.administrivia.com/legal. Customer’s continued use of the services following an amendment shall constitute acceptance. Administrivia is not responsible for the networks or facilities of third parties which may be necessary to provide service.
Administrivia will make a reasonable attempt to inform a customer that a complaint has been filed against them, based on contact information provided by the customer. Customer is solely responsible for the protection of their computer equipment. Administrivia will work with our customer to obtain a mutually satisfactory resolution to the complaint however, if a resolution cannot be reached in a reasonable period of time, Administrivia may suspend the service. Administrivia reserves the right to act immediately and without notice to suspend service in response to a court order; government mandate; or if Administrivia reasonably believes such activity is harmful to the Administrivia network or its other subscribers.
A. General Terms
The following terms and conditions in this Section apply to all Internet-related Services obtained by Customer from Administrivia. ANY CUSTOMER WHO DOES NOT AGREE TO BE BOUND BY THESE TERMS SHOULD IMMEDIATELY STOP USE OF THE SERVICES AND NOTIFY Administrivia SO THAT THE CUSTOMER’S SERVICE CAN BE CANCELLED. In the event of a conflict between the Proposal for Services and this AUP, the terms of this AUP will govern. Questions regarding this AUP and complaints of violations of this policy can be directed through our contact form.
1. Illegal Activity. Use of the Services for any activity that violates, or constitutes an attempt to violate, any local, state, federal or international law, order or regulation, or to engage in tortious conduct, is a violation of this Policy. You may not use the Service to harm or attempt to harm a minor, including, but not limited to, by posting, possessing, disseminating, or transmitting material that is unlawful, including child pornography or obscene material or material that infringes on the copyright of another.
2. Spamming/Unsolicited Bulk E-Mail. Sending unsolicited mail messages, including, without limitation, commercial advertising and informational e-mail is spamming and is prohibited. Customer may not post to any Usenet or other newsgroup, forum, or list articles which are illegal or inappropriate in the local forum or are off-topic according to the charter or other owner-published FAQ or description of the group or list; send unsolicited mass e-mailings, send or forward chain letters; use the Administrivia Service as a maildrop for responses; and/or falsify user information, including forging, altering or removing electronic mail headers. Customer may not reference Administrivia or any related entity (e.g. by including Organization: Administrivia in the header or by listing an IP address that belongs to Administrivia or any related entity) in any unsolicited e-mail even if that e-mail is not sent through the Administrivia network. Administrivia uses several spam reporting web sites including, but not limited to, SpamHaus, SpamCop and SORBS, and these web sites may change from time-to-time. Listing on one or more of these web sites, or any other spam reporting web site, of (i) the Customer’s name including fictitious names (d/b/a or aliases); (ii) one of Customer’s employees in connection with the use of the Customer’s service, or an alias of such employee(s); or (iii) the Administrivia IP space provided to Customer will result in immediate termination or suspension of Service to Customer. Each case will be individually investigated by Administrivia and Administrivia may condition reconnection or reprovision of Service upon removal of the listing from the spam reporting web sites.
3. Harvesting/Spidering/Spyware. The collection of e-mail addresses, screen names, or other identifiers of others (without their prior consent), a practice sometimes known as spidering or harvesting, or participating in the use of software (including spyware) designed to facilitate this activity or use of a list obtained from such means is not allowed. A user suspected or found harvesting email addresses may be blocked from mail services until Administrivia is satisfied that the activity has been stopped.
4. Bandwidth Limitations. The Customer must comply with the then current bandwidth, data storage and other limitations on the Services. Customer may not use the Services in a manner that places disproportionate burden on the network or impairs the Service received by other Customers.
5. End Users. If Customer allows others (end users) to use the Service, Customer is responsible for ensuring that end users comply with this AUP. Administrivia may disconnect Service if an end user violates this AUP. The Customer must also make contact information publicly available, and must respond promptly to any complaints. Complaints regarding the Customer’s end users shall apply to the Customer.
6. Security. The Customer is responsible for any misuse of the Services, even if the inappropriate activity was committed by an employee, customer, consultant, guest or other individuals who have access to the Customer’s system or network. Therefore, the Customer must take steps to ensure that others do not gain unauthorized access to services. This includes any third party use of unsecured mail and news servers or any other unauthorized access that results in a violation of any portion of this AUP. The Services may not be used to breach the security of another Internet user or to attempt to gain access to any other person’s or entity’s computer, server, software or data, without the knowledge and consent of such person or entity, including attempts to circumvent the user authentication, or probing the security of other networks. Customer may utilize scanners, sniffers and any other such security analysis tools to maintain Customer’s own network as long as Customer only uses such tools with respect to Customer’s own network. Administrivia does not under any circumstance allow Customer or unauthorized individuals to scan, probe, or use security analysis tools against the Administrivia network or the networks of our other customers and use of or distribution of tools designed for compromising security of non-Customer networks, such as password guessing programs, cracking tools, packet sniffers or network probing tools, is prohibited. Customer may not willfully or knowingly disrupt the Services or interfere with computer networking or telecommunications services to any user, host or network, including, without limitation, denial of service attacks, flooding of a network, overloading a service, improper seizing and abuse of operator privileges and attempts to “crash” a host. The transmission or dissemination of any information or software which contains a virus or other harmful feature also is prohibited. The Customer is solely responsible for the security of any device Customer chooses to connect to the Services, including any data stored on that device. If Administrivia detects that Customer’s equipment or Customer’s Internet/data transmissions contain Viruses, Trojans, Worms or similar damaging content/data that adversely affects the Administrivia network, the Services provided to other Administrivia customers, or otherwise compromises the integrity or the operation of the Administrivia network, Administrivia may disconnect Customer from Service immediately; and, in this event, Administrivia will make reasonable efforts to promptly contact Customers regarding the interruption of Service. It is the Customer’s sole responsibility to ensure that any computer or device they connect to the Administrivia network remains secure and virus free.
7. Customer Information. Administrivia and its distribution affiliates and vendors may cooperate with (i) law enforcement authorities in the investigation of suspected criminal violations. Cooperation may include Administrivia or its vendors providing the name, IP address(es), or other identifying information about a Customer. Upon termination of a Customer’s Service, Administrivia is authorized to delete any files, programs, data and e-mail messages associated with such account. Administrivia will not release any personally identifiable information regarding our Customers (excepting that which is public knowledge, such as the InterNIC’s WHOIS database) or their end users to any third party except upon presentation of (a) a subpoena issued by a government entity in a civil or criminal investigation or litigation; (b) a civil investigative demand issued by a government entity; or (c) a court order. Administrivia may release such information based upon its sole reasonable judgment as to the validity of any such order.
8. Inappropriate Content and Unacceptable Links. The Customer is solely responsible for any information that is accessed through use of the Services, and Administrivia bears no responsibility for such content. Administrivia and its distribution affiliates and vendors reserve the right to refuse to post or to remove any information or materials, in whole or in part, that it, in its sole discretion, deems to be offensive, indecent, or otherwise inappropriate regardless of whether such material or its dissemination is unlawful or infringes on the copyright, trademark, or other intellectual property right of a third party. By using the Services to reproduce, publish, display, transmit and distribute content, the Customer is warranting that the content complies with this AUP and authorizing Administrivia and its distribution affiliates to reproduce, publish, display, transmit and distribute such content as necessary for Administrivia to deliver the content in a timely manner. Examples of unacceptable content or links: “Pirated software”, “Warez Sites”.
9. Newsgroups. Messages posted to newsgroups must comply with the written charters or FAQs for those newsgroups. The Customer is responsible for determining the policies of a given newsgroup before posting to it. Posting or cross-posting the same or substantially similar messages to more than eight (8) newsgroups is prohibited.
10. Internet Relay Chat. Administrivia Services may be used to participate in “chat” discussions. The Services may not be used to perform chat flooding. Any single computer or other device connected through the Services may not maintain more than two (2) simultaneous chat connections. This includes the use of automated programs, such as “bots” or “clones”. Automated programs may not be used when the user is not physically present at the device. The Services may not be used to access any chat server in violation of the acceptable use policy of that server.
11. Consequence of Violation of Acceptable Use Policy. When Administrivia becomes aware of an alleged violation of its AUP, Administrivia may initiate an investigation. For violations of this AUP, Administrivia may, at its sole discretion, restrict, suspend, or terminate Customer’s account and/or pursue other civil remedies. Although Administrivia has no obligation to monitor Services provided and/or the network, Administrivia and its various affiliates, vendors and partners reserve the right to monitor bandwidth, usage, and content from time to time to operate our Services; to identify violations of this AUP; and/or to protect the network and Administrivia customers. Administrivia prefers to advise customers of inappropriate behavior and any necessary corrective action. If Administrivia believes this AUP has been violated, Administrivia or its distribution affiliates may take any responsive actions they deem appropriate. The failure of Administrivia or its distribution affiliates to enforce this AUP, for whatever reason, shall not be construed as a waiver of any right to do so at any time.
B. Administrivia E-Mail Acceptable Use Policy
This Acceptable Use Policy applies to Administrivia E-Mail Customers and end users. Each Customer may have multiple domain accounts and each domain account may have one or more end user.
1. Incoming E-Mail. Administrivia is not responsible for the forwarding of e-mail sent by Customer or end user where the account has been suspended or terminated. Administrivia is not responsible for delays in which e-mail is not delivered in a timely manner as a result of such e-mail will either be returned to sender, ignored, deleted, or stored temporarily at Administrivia’s sole discretion. Administrivia has the right to block electronic communications from other entities on the Internet. Whenever possible, the party being blocked shall be made aware of such action before it occurs, however, Administrivia has the right to disable immediately any account in order to forestall further abuse or damage to e-mail systems. Should this occur, the Customer shall be notified as soon as possible. Unsolicited advertisements or solicitations sent from other networks which reference e-mail accounts hosted at Administrivia shall be treated as if they originated from the account referenced, unless there is evidence that the message originated with some unrelated party.
2. Anti-Virus alert. Administrivia mail servers employ virus detection and prevention methods. If a virus or malware is discovered in an email, the virus or malware will be cleaned or deleted. Administrivia abuse department may contact the Customer upon receiving a complaint.
3. Compliance with Laws; Monitoring. Customer shall use the Services only in compliance with this Agreement, the federal CAN-SPAM Act of 2003 and all other applicable laws (including but not limited to policies and laws related to spamming, privacy, obscenity, or defamation and child protective e-mail address registry laws). Although Administrivia has no obligation to monitor the content provided by you or your use of the Services, Administrivia may do so and may block any e-mail messages, remove any such content or prohibit any use of the Services that Administrivia believes may be (or is alleged to be) in violation of the foregoing.
C. Administrivia Newsletters Acceptable Use Policies
The Administrivia Newsletters Acceptable Use Policy includes guidelines for Customers, or a third party contracted on behalf of Customers to send mass mailings to any group of end users. Administrivia may approve, deny, condition, or rescind previously granted Administrivia Newsletter Service, in its sole discretion.
a. “Opt-in” Mailings are to more than 100 users by either Administrivia Customers or their third party partner to any group of end users. Opt-in means that end user has signed up for mailings voluntarily. “Opt-in” implies that the mailing is not “SPAM”, as defined hereinafter, and a recipient knowingly and willingly requested to receive information via electronic distribution from the originating domain name or business referenced within the content of the email.
b. “SPAM” is defined as “unsolicited bulk email that includes advertisements or solicitations, commercial or otherwise, regardless of content.” Without exception, Administrivia prohibits the practice of mass-mailing unwanted e-mail solicitations of any type, regardless of content, and will take action to prevent this practice. Email distribution lists that are purchased from a third party and are represented as opt in clean lists are not exempt from this policy and will be treated as SPAM.
2. Administrivia Newsletters Service Requirements:
- Mail send rate: mass mailings with distribution lists greater than 1000 recipients will be done at a maximum rate of 10 messages per second.
- Administrivia shall dictate the allowable send times.
- All email distributions must have a viable and clear option or instructions for “opting-out” of the subscriber list.
- For all email distributions, the subject of the email must match the body of the text.
- The email must contain a valid physical postal address.
- The email must contain a valid “From”, “Reply-To”, “Return-Path” and “Error-To” headers. If the preceding values are listed in the mail header they must be valid addresses and each email address must accept any bounces at the rate they may occur.
- Valid “Abuse contact”: Customers who send/receive mass mailings MUST supply Administrivia with an emergency “abuse contact” to contact if there are any problems/complaints associated with the mailing.
3. Subscriber Opt Out. Every email message sent in connection with the Administrivia Newsletter Service must contain an “unsubscribe” link that allows subscribers to remove themselves from your mailing list. Customer acknowledges and agrees to monitor and process unsubscribe requests received by Customer, and update the email addresses used in conjunction with the Administrivia Newsletter Service.
4. Permission Practices. Customer agrees to import, access or otherwise use only permission-based lists in connection with use of the Service. You hereby covenant that you shall not use any other lists in connection with your use of the Services. Without limiting the foregoing, you agree that you shall not utilize the Service to send any commercial electronic mail message (as that term is defined in the CAN-SPAM Act of 2003) to any person who has opted out or otherwise objected to receiving such messages from the Customer or another sender on whose behalf you may be acting. You cannot mail to distribution lists, newsgroups, or spam or unsolicited email addresses. Emails that Customer sends through the Service may generate spam complaints from recipients. As a matter of privacy, Administrivia cannot share with you the email addresses of those who complain about your email campaign. Customer is solely responsible for ensuring that Customer’s email campaigns do not generate a number of spam complaints in excess of industry norms. Administrivia, in its sole discretion, shall determine whether the Customer’s level of spam complaints is within industry norms, and its determination shall be final, binding and conclusive for all purposes under this Agreement.
5. Mass Mailing Permission. Administrivia reserves the right to reject any request to perform a mass mailing if it is determined to be in its own best interests.
D. Administrivia IP Address Policy
1. IP Address Policy. Administrivia’s IP address policy is based on RFC 2050 and the American Registry for Internet Numbers (ARIN) guidelines for Internet service providers; provided, however, that Administrivia may allocate IP addresses in any manner in which Administrivia determines, in its sole discretion, is reasonable for the operation of its internet business. Please contact Administrivia for any questions regarding IP address rules and policies. Administrivia will allocate IP addresses to Customer according to InterNIC guidelines. All IP addresses assigned by Administrivia must be relinquished by Customer upon the expiration, termination or cancellation of Services Agreement.
2. Domain Name Registrations. If Customer requests, Administrivia will register an available domain name on behalf of Customer, and such registration and use shall be subject to the terms and conditions required by the domain name registrar, which may be amended from time to time and are presently posted at http://www.administrivia.com/legal.
E. Web Hosting
This Acceptable Use Policy applies to Administrivia Web Hosting. Administrivia reserves the right to add, delete, or modify any provision of this Web Hosting Policy at any time without notice. Any party seeking to report any violations of the Administrivia AUP may contact Administrivia via our online contact form.
1. System and Network Security. Administrivia will not change passwords to any account without proof of identification, that is satisfactory to Administrivia, and that may include written authorization with signature. In the event of any partnership dissolution, divorce, corporate reorganization, or other legal proceeding involving Customer and the Service, Administrivia may put the account on hold and suspend services until the situation has been resolved to Administrivia’s reasonable satisfaction. Under no circumstances will Administrivia be liable for any losses incurred by Customer during this time of determination of ownership, or otherwise. Customer is responsible for all accounts, sub-accounts, and alternative account names associated with the Customer’s principal account. Customer is responsible for ensuring full compliance by all users of that account with Customer’s obligations under the Agreement and this AUP. A Customer account may not be transferred without prior written approval from Administrivia. The Customer is responsible for maintaining the confidentiality of his/her password. In the event of a breach of security through the Customer’s account, the Customer will be liable for any unauthorized use of the Administrivia services, including any damages resulting therefrom, until the Customer notifies Administrivia’s Customer care staff.
2. Misuse of System Resources. It is a violation of this policy to employ posts or programs which consume excessive CPU time or storage space; to permit the use of mail services, mail forwarding capabilities, POP accounts, or auto responders other than for their Customer’s account; or to resell access to CGI scripts installed on our servers. Administrivia shall determine in its sole discretion whether Customer is misusing system resources.
3. Servers. A user shall not use another site’s mail server to relay mail without the express permission of the site. If the Customer sells or resells advertising or web space to a third party then the Customer will be responsible for the contents of that advertising and the actions of that third party. Administrivia has the absolute right to reject any advertising or other third party content that is illegal, offensive or otherwise in breach of the then current AUP for Web Hosting. If the Customer refuses to remove any advertising or other third party content deemed objectionable by Administrivia, Administrivia may terminate the Services.
F. Managed Network Services
1. Equipment. Customer is responsible for proper care of equipment. If equipment is damaged, lost, or stolen the Customer is responsible for purchasing equipment at full cost from Administrivia.
2. Contracts for Managed Network Services renew for an additional 12 month period following the expiration of the initial 24 month agreement. If Customer chooses to opt out of the 12 month agreement, Customer can choose a month-to-month agreement. However, month-to-month contracts are subject to a fee of $550 per device for annual license fees due upon first months renewal.
Administrivia, Inc. (“Administrivia”) has created this privacy statement to demonstrate its firm commitment to privacy by informing site visitors of our data collection and storage practices, and guidelines for use of visitor data.
The following statements detail information gathering and dissemination practices for Administrivia, located at http://www.administrivia.com and any other associated sites using the administrivia.com domain.
User Tracking and Data Capture Practices
Our servers collect and aggregate user information site-wide, including anonymous site statistics, such as the number of views of each page. We log domain names and/or IP addresses of visitors (such as umich.edu, aol.com, 18.104.22.168, etc.), which permits us to know “where” visitors are from, or what access service they use, without knowing their individual identities. Because we do not require users to register with us, this “host level” tracking is our primary basis for assessing traffic patterns.
On certain pages, we give users the option of providing us with names, addresses, phone numbers, fax numbers, email addresses, and other personal information, and various other kinds of details. This more personal information is gathered only with users` knowing and active permission and participation.
The Administrivia Website does not use any cookies that are automatically written to your computer’s hard drive or retained by Administrivia or our vendors.
The Administrivia Website does set “session specific cookies” to help run its interactive online applications, such as the shopping cart, online form for Trouble Reports, and remote support services. The session specific cookies only exist in your computer’s short term memory (RAM) and only exist as long as the session lasts. They expire (disappear from your computer’s memory) when the session ends. These cookies will NOT be written to a user’s hard drive. Under no circumstance will any information associated with these cookies be retained or used by Administrivia or its vendors after the session is completed.
On some pages, users can sign up to receive additional information by e-mail through an e-mail subscription service (as discussed below), or by other means, including postal mail. Personal information that has been volunteered to us may also be combined with data from third parties, such as Congressional district maps, to improve our services to members. No such combining will be done for marketing purposes.
E-mail addresses of visitors and members are never exchanged with other organizations except as provided for in the section on email list subscriptions below.
Financial Data Security
Sale forms that collect financial information (such as a credit card number) are offered over a secure socket layer that encrypts the data for delivery to our server, and all financial data is stored or transmitted using appropriate security measures.
Email List Subscriptions
Administrivia uses your email address to update you on news that you have requested. To deliver this information to you, we use an email marketing service that helps us to conduct targeted permission-based email campaigns. When registering for our email newsletter(s), Administrivia may collect and store the personal information that you provide on our behalf, but the contract between the Administrivia and our vendor prohibits it from sharing, renting, selling or trading any of this information to parties other than Administrivia. We adhere to all Federal and State privacy laws such as the FTC’s privacy guidelines and other industry standards.
Our site provides users the opportunity to opt-out of receiving communications from us at the point where we request information about the visitor. We offer the options below to view, modify, or delete your records with us.
This site gives users the following options for changing and modifying information previously provided.
If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you can contact us through our contact form or by writing to the address below::
Administrivia – Atlanta Apple Business Consultants 201 17TH ST NW, Suite 400, Atlanta, GA 30363